Orders are typically shipped within 5-7 business days, orders may take longer due to unforeseen circumstances example:Covid shipping delays. You will receive an order confirmation email once your order has been successfully placed and additional emails onceyour order has been shipped and delivered.
Helena Farrar Paris LLC is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded.
Pre-order items will be shipped in 4-6 weeks. Notification updates will be emailed once shipped. Pre-order & made to order items will ship once stock becomes available. The estimated delivery date will be listed in the product description of the item. You will receive an email with tracking once it’s been shipped. Pre-order shipping dates are subject to delays and the actual shipping date may vary. Pre-Orders / Made To Order products are not eligible for cancellation or refunds.
All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase.
All international orders are considered final sale.